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FAQ's

What items can i expect to receive in my Oak frame kit?

Your kit will come complete with main posts, soleplates, eaves beams and the curved braces (all in green oak), together with rafters and studwork in treated softwood. The price also includes all necessary softwood weatherboard, staddle stones, and a fixings pack. This pack contains enough nails, timber plugs, pegs, pins and coach screws to fully assemble the frame and weatherboard. You will also be provided with a full set of easy-to-follow assembly instructions.

Will i be able to erect the frame myself?

If you have a joinery or carpentry background, then this would be a straightforward project. Lifting equipment is essential, due to the weight of the oak beams.

Do you offer an assembly service?

Yes, Please get in touch and we can talk you through all the options we offer

What are the black marks on my frame and how do i remove them?

Due to the natural moisture content of Green Oak, you may notice natural tannins (black marks) on your oak. These marks will disappear with time, but if you wish to remove them straight away, you can use a product called oxalic acid. We recommend using Rubio Monocoat’s Tannin Remover – a ready-to-use product that removes the black stains and spots on wood caused by a reaction to acid and water.

What is your lead time?

On average, our lead times are approximately 4-6 weeks. this can decrease depending on the time of year

What are your payment terms?

50% of the order value is taken when the order is placed, with the remaining 50% due 7 days prior to delivery/collection. Payment can be made by VISA, Mastercard and Delta debit or credit card. Payment can also be made by bank transfer.